School Meals System Change

Dear parent/carer,

School meals payments are changing

North Tyneside Council’s school meals team will be contacting you soon by e-mail to ask
you to set up a new ParentPay account for school meals when the JOINOS system is no
longer live.

Western’s ‘go live’ date is Monday 10th May 2021

For your activation email, please check all e-mail addresses that you have provided to your
child’s school together with your junk mail folder.

All parents need to activate their ParentPay account even if your child is entitled to free
school meals, as the system will be used to communicate updates about your school meals
service, as well as a payment system.

Contact us at: parentpay@northtyneside.gov.uk

ParentPay is managed by North Tyneside Council Catering Services, not your school.

Please ignore any advice on the ParentPay website to contact your child’s school about
school meal payments. The correct email address to contact us is
parentpay@northtyneside.gov.uk Please include your child’s name and school in the
email.

Kindest,

North Tyneside Council’s Catering Services